Wendy Gubler and Dr. Kristie Seawright, Business Management Service recovery is the process of turning disappointed customers into satisfied, loyal customers (Bell and Ridge, 1992). It is an integral part of service delivery design for service industries, where some failure is inevitable. Businesses are aware that service failures cost businesses years of lost revenues, and […]
Phylogeny of the Polyneopterous Insect Orders
Matt Gruwell and Dr. Michael Whiting, Zoology Despite recent morphological and molecular investigations, phylogenetic relationships among the Polyneoptera remain nebulous. If this group is monophyletic, then it represents one of the largest and morphologically most diverse of all insect radiations. The Polyneoptera includes the orders Orthoptera, Phasmida, Plecoptera, Embioptera, Dermaptera, Grylloblattaria, Isoptera, Blattaria, and Mantodea, […]
Teacher Assistant Training Guide for Writing in Religious Education
Erica P. Griggs and Dr. Dennis Wright, Church History Writing Across the Curriculum (WAC) is a growing movement in colleges and universities throughout the country. This movement encourages writing-to-learn exercises as well as professional writing training in all fields of study at the university level. Brigham Young University has been engaged in this movement since […]
Preferred Channels of Communication for Emergency Preparation
Rainie Graham and Dr. Michael D. Barnes, Health Science This report is written as a summary of the research that was conducted throughout the winter and spring of 2000 in support of the funded research proposal titled “Channels of Communication for Emergency Preparation”. This research was intended to establish the preferred communication channels for receiving […]
Software Development in Monterrey, Mexico
J. Edgar Gómez and Dr. Robert Jackson, Accountancy and Information Systems As Mexican companies enter the global market they discover how important it is to integrate advances in technology into their everyday business transactions. Software development is one of the areas of technological advances where great effort has been made. According to the Wall Street […]
Transfer of HIV from FDC to Macrophages
Michael Fuller and Dr. Gregory Burton, Microbiology Over the last semester, I have been engaged in studying the ability of macrophages to pick up HIV from follicular dendritic cells (FDC) in the follicles of the lymph nodes. Research by Dr. Gregory F. Burton of Brigham Young University has shown that HIV virions held on the […]
Automatic Sensor and Action Selection
Charles Parkinson Fry and Professor Todd Peterson, Computer Science Continuous state spaces can be quite useful in Q-learning. Many real world problems are simply not discrete. An attempt to represent continuous values using a discrete state space is inherently problematic, as the selected level of discritization will likely be imperfect and unable to adapt to […]
Ion Channel Permeation: Kinetic Modeling of Ion/Side-Chain Electrostatic Interactions in Native and Fluorinated Gramicidin Channels
Adam S. Frost and Professor David D. Busath, Zoology Gramicidin A is a 15-amino acid peptide produced by several strains of the bacteria Bacillus brevis. The primary sequence of gramicidin A is HCO-L-Val-Gly-L-Ala-D-Leu-L-Ala-D-Val-LVal- D-Val-L-Trp-D-Leu-L-Trp-D-Leu-L-Trp-D-Leu-L-Trp-NHCH2CH2OH. The side-chains alternate chirality, with the odd-numbered residues having the usual L-chirality and the evennumbered residues having D-chirality. The alternating chirality of the […]
Three-Dimensional Time Line
Michael Francom and Professor Brian Christensen, Visual Arts Time is a constant in our lives. We are completely wrapped up in its influence. We relate everything we do to this marching enigma. Its outward markings are day and night, equinox and solstice. What separates the present from the past or the future? How does the principle […]
Roots of the Spanish Enlightenment: ILUSTRACIÓN and the Fruits of Philip II’s Administrative Policy and Personal Ideology
John Brandon Fowles and Dr. Alvin F. Sherman, Jr., Spanish and Portuguese The Ilustración, or Spanish Enlightenment, followed in the footsteps of the general European Enlightenment but with a decidedly national flare. Enlightened thinkers in Spain, no less interested in neoclassical motifs than their European forerunners, also looked back to periods of Spanish history that […]
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