Applying The Kano Model to Service Recovery Quality

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Jeremy Stowell and Dr. Kristie Seawright, Department of Business Management Successful firms that practice TQM have adopted the philosophy “the customer is king.” (2) Service firms would like to provide their customers with quality service in every transaction. However, mistakes in service related businesses are inevitable because of the high degree of customer contact. Since […]

Limitations of One-dimensional Surface Water Models

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Todd J. Strong and Dr. Alan K. Zundel, Civil and Environmental Engineering Using the Surface Water Modeling System (SMS), models were generated to reflect the situation of bridge abutments being placed in the flow path of a river. Two types of models were generated, a one-dimensional (1D) model and a two-dimensional (2D) mesh. To analyze […]

The Aesthetic of Loneliness in Japanese Art & Literature

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Jack Stoneman and Dr. Van C. Gessel, Humanities Though we know Japan today for its herd mentality and uncanny ability to squash individuality, at times in its history, this homogeneous country has produced lonely aesthetes who created a world apart from what we would call mainstream culture. I have looked at three such expressions in […]

Public Relations and Communication Changes Made by Pacific Islanders in Immigrating to America

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Romney M. Stewart and Dr. Allen W. Palmer, Communications Utah’s large population of Pacific Islanders has continued to grow during the course of the past few years. However, it seemed to me that the majority of Polynesians I knew and saw worked in landscaping, cement or brick work, or other forms of manual labor. Why […]

Locating Resistance to The Tomato Virus Disease “Tomov” With RFLP Markers on Chromosome 6

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Heidi Lynn Stevens-Robbins and Dr. Eric N. Jellan, Agronomy & Horticulture Tomato yellow leaf curl virus (TYLCV) and tomato mottle virus (ToMoV), are both geminiviruses, and are considered major limiting factors in the commercially grown tomato (Lycopersicon esculentum Mill.) in Florida and the Middle East (1). These viruses have been identified as reducing yields and/or […]

Design And Fabrication of a Water Tunnel For The Byu Mechanical Engineering Department

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Lon M. Stevens and Dr. Daniel R. Maynes, Mechanical Engineering A water tunnel is essential for visualization, validation, and experimental analysis of the fundamental fluid dynamic behavior of flowing liquids. Water tunnels come in a variety of geometric dimensions, which are dependent upon the type of fluid flows that are of interest. It was proposed […]

Transfected RNA Used in Determining the Location of Splicing in the Cell and as a Treatment for Disease

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Weston E. Spencer and Dr. Daniel L. Simmons, Chemistry and Biochemistry Among the fastest moving areas of research today is that of RNA splicing and protein synthesis. Recently, a new gene (Cyclooxygenase-2) was discovered that encodes a protein in chicken embryo fibroblasts (CEF-147) believed to be involved in the synthesis of prostaglandins. Prostaglandins are naturally […]

Analysis of Financial Contributions to Utah State Legislators from Tobacco and Alcohol Companies

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Steffanie Smith and Dr. Gordon B. Lindsay, Health Sciences The aim of this project was to analyze the financial contributions made by tobacco and alcohol companies to the campaign funds of Utah State legislators over time. The purpose of the research was to document the political influence these companies have over the regulation of their […]