Aaron R Brough and Dr. Kristie Seawright, Business Management Service failures are inevitable. When firms fail to deliver a service as promised, customers will generally be dissatisfied. Such customers will not likely do business with the company in the future. Some companies may shrug their shoulders and look for new customers. However, research shows that […]
Foreign Direct Investment in Southeast Asia
Ryan S. Gifford and Dr. Stanley Fawcett, Business Management One of the driving forces behind the tremendous growth that Southeast Asia has experienced throughout the past decade is foreign direct investment (FDI) from multinational corporations in industrialized nations. Southeast Asian countries have been receiving several billion dollars in FDI annually since the mid 1980s. FDI […]
Brigham Young University Marriott School International Management Society Chapter Support System
Patrick Tedjamulia and Dr. Tadd Brinkerhoff, Managing Director BYU Global Management Center The BYU Management Society has the potential to change the world. It has over 6,000 members in over 40 U.S. cities and 18 countries. Its members include BYU grads and other professionals seeking continued education, career development, and professional advancement. When this study […]
Public, Private, and Would-have-beens
Bret Rasmussen and Dr. James C. Brau, Business Management Initial Public Offerings, or IPO’s, were on a dramatic rise in the 1990’s. Management of companies were becoming overnight millionaires from completing an IPO. One cannot deny that going public can be a fiscally wise decision for those holding stock in the company. Though the personal […]
Regional Economic Development in the Bashkir Autonomous Republic: Liberty as Growth
H. Shane Hansen and Dr. Phillip J. Bryson, Business Management A look at the economic development in the Bashkir Autonomous Republic of the Russian Federation provides an extremely interesting example of Russia’s transformation to a marketbased economy. While the Republic of Bashkortostan has accomplished great strides economically in modernization and exploiting natural resources since 1991, […]
Efficacy of the Small Corporate Offering Registration Program
Gee Gardner and Dr. James Brau, Business Management Our research involved a study on SCOR (Small Corporate Offering Registrations) and what factors contributed to their success in raising capital. My primary responsibility has been that of collecting the data from the State Securities Divisions. The State keeps disclosure documents on all SCOR offerings done within […]
An Empirical Experiment on Service Recovery Design
Marc Preston Bernhisel and Dr. Kristie Seawright, Business Management “Mistakes are an unavoidable feature of all human endeavor and thus also of service delivery” (Boshoff, 1997, p.110). Regardless of the efforts and precautions to avoid breakdowns and errors in service delivery, failures are bound to occur. Although failures will always occur, firms can avoid the […]
How the Global Leadership Manager Program at Brigham Young University Effects the English Skill of Hyundai Executives
Michelle (Kyoung) Huo and Professor C. Brooklyn Derr, Global Management Center Global Leadership Manager Program (GLMP) is a twelve-week program at Brigham Young University (BYU) for the general managers of Hyundai Corporation, one of the largest company groups in South Korea, to experience a semi-MBA course. The program, otherwise known as the Hyundai Heavy Industries program, […]
THE EFFECTS OF INFLATION ON BUSINESSES IN BRAZIL
Brian Morgan and Dr. Lee Radebaugh, International Relations and Business The grant I received has helped me write an honors thesis entitled, “The Effects of Inflation on Businesses in Brazil.” For many years now, Brazil has been plagued with high levels of inflation. Although small amounts of inflation can help an economy grow, inflation in […]
SMALL BUSINESS DEVELOPMENT IN SOUTHERN AFRICA
Nathan Feliz and Dr. Warner Woodworth, Business Management The focus of my research was to observe the process of economic development at the grassroots level in Southern Africa. In Capetown, South Africa I found an organization that was working closely with marginalized youth in the townships and squatters camps. The Center For Opportunity Development (COD) […]